Refund and Cancellation Policy
QuiltDraft provides immediate access to digital, browser-based quilt design software. Because digital software access cannot be returned, all purchases are final and non-refundable once access has been provided, except where a refund is required by applicable law.
Before purchasing, please review the software description, features, system requirements, pricing, and available demonstrations to make sure QuiltDraft is suitable for your needs.
Non-refundable situations
Refunds are not provided for:
- Changing your mind after purchasing
- Deciding that you no longer need or want the software
- Failing to use the software during the purchased access period
- Lack of familiarity with quilt design, computers, or the software
- Features or compatibility limitations that were disclosed before purchase
- Cancellation partway through a paid monthly billing period
- Failure to cancel before the next monthly renewal
Billing or access problems
Please contact us if:
- You were charged more than once for the same purchase
- Payment was completed but you did not receive access
- A technical problem prevents you from using the software and our support team is unable to resolve it within a reasonable period
- You believe a charge was made without your authorization
We will investigate billing and access problems individually. When a refund is legally required or approved by QuiltDraft, it will normally be returned to the original payment method.
Subscription cancellation
You may cancel a subscription to prevent future renewals. Cancellation does not refund the current billing period.
Annual automatic renewals may be subject to additional cancellation and prorated refund rights under applicable consumer law.
Contacting us
To report a billing or access problem, contact:
Please include the email address used for the purchase, your order number, and a description of the problem.
Statutory rights
Nothing in this policy limits any consumer rights that cannot legally be excluded or waived. Where applicable law provides a cancellation or refund right, that law will take precedence over this policy.